Returns, refunds and warranty

Every product page shows its own promise (for example "7-day returns, full refund", "1-day replacement" or a warranty). These terms apply to all of them.

Returns and refunds: Tell us within the stated number of days from delivery, with your order number and a photo or video of the item. Unused goods must be returned in their original packing. Food items (rice, honey, ghee, dairy, eggs) can be returned only if they arrive damaged, spoiled or different from what you ordered. Refunds go back to the original payment method or your wallet within 5–7 working days after we receive and check the item.

Live animals, fish and plants: A replacement or refund is given for losses or serious health problems reported within the stated replacement window with a clear photo or video taken on arrival, provided the care instructions sent with the order were followed. We cannot cover losses caused by wrong water, temperature, food or handling after delivery. Live animals are not returnable for change of mind.

Warranty: Covers manufacturing faults in equipment such as pumps, filters, lights and heaters for the stated period from delivery. It does not cover misuse, physical or water damage, power surges or normal wear. We repair or replace the item; the warranty does not extend after a replacement.

Not returnable: Items bought on clearance or marked "No returns", custom orders, opened seeds and organic inputs, setup and visit services already carried out, and gift cards.

Shipping costs: If the mistake is ours we pay for the return. Otherwise the original delivery charge is not refunded and the customer arranges the return.

How to ask: Open Support from your account or the footer, or message us on WhatsApp with your order number. We reply within one working day. Natures Farm may decline a claim that does not meet these terms; your statutory rights under Indian consumer law are not affected.

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